| Home : Support | |
 | Free Online Support Options |  | |  | |  |
| Free General Support | |
Description
Support staff will take phone calls, chats, and e-mail messages for free on a first-available basis for those who qualify for free support.
Who qualifies for free general support
- Registered users of Cart32 (those who have purchased a Cart32 license within the past year).
- Cart32 hosting customers (those who host their cart with Cart32).
- Trial version users (those trying out Cart32).
Who does not qualify for free general support
- Cart32 license owners that purchased Cart32 over one year ago.
- Customers who get Cart32 provided by their web host.
You must use one of the free online support options above, contact your web host for support, or purchase support.
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| Support Plans | |
Per Incident Plan
Cart32 Per Incident Support is available for purchase for Cart32 users who do not qualify for Free Support or have special support needs not covered under Free Support. Per Incident Support can be purchased on a per hour basis.
Per Incident Support is ideal for...
- Customers who get Cart32 through a reseller.
- Registered users of Cart32 & Cart32 hosting customers with special needs.
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Annual Plan
Cart32 Annual Support plan is valid for one year from the date of purchase and includes the following: Cart32 support (via chat, email, and phone).
Annual Support is ideal for...
- Customers who get Cart32 through a reseller.
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Basic Plan
Cart32 Basic Support plan is valid for one year from the date of purchase and includes the following: Cart32 support (via chat, email, and phone) and Cart32 license upgrades (if applicable).
Basic Support is ideal for...
- Registered users of Cart32 (those who have a Cart32 license over one year old).
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Extended Plan
Cart32 Extended Support plan is valid for one year from the date of purchase and includes the following: Cart32 support (via chat, email, and phone), Cart32 license upgrades (if applicable), installation of the Cart32 software, installation of a Cart32 software upgrade, database repair, cart checkup, and priority support.
Extended Support is ideal for...
- Registered users of Cart32 (those who have a Cart32 license over one year old).
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If you get Cart32 through a reseller |
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If you've purchased Cart32 |
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Per Incident | |
Annual | |
Basic | |
Extended | |
| Pricing |
$49.95/hour | |
$99.95/year | |
Pricing | |
Pricing |
| Phone Support |
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| Email Support |
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| Chat Support |
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| License Upgrade |
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| Priority Support |
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| Installation/Upgrade |
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Additional $49.95 | |
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| Database Repair |
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Additional $49.95 | |
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| Cart Checkup |
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Additional $49.95 | |
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Cart32 Support Plans are non-refundable. Please read the service agreement for details.
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Cart32 Support Services
In addition to Cart32 Support Plans, we also offer a variety of services to assist our clients with some common tasks, like upgrading, shipping setup, and payment methods. Most of these services do require an additional charge, but some of them are included in the Cart32 Extended Support Plan.
A complete list of Cart32 Support Services is listed below. Please click on the links for details, pricing, and to purchase.
-Cart32 Installation / Upgrade Installation
-Cart32 Database Repair
-Cart32 Checkup
-Cart32 Basic Setup
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| Contact Tech Support | | | When contacting support, please have your support code available. Clients that qualify for support (direct clients of Cart32 only), may contact us using any of the following options: | By Email -
Technical questions: support@cart32.com
Sales questions: sales@cart32.com
Billing questions: billing@cart32.com
By Chat - See image to the right for availability
By Phone - 417-865-1283 x1
General Support Hours
Open: Monday - Friday, 8:00am - 5:00pm (CST)
Cart32 maintains a stringent focus on support for our customers' needs. Call any time during the general support hours to speak with us about any questions or problems you have. We make every effort to answer each call in less than ONE minute.
Emergency Support Hours
Open: 24 x 7
In addition to our general support, we also have a 24 x 7 emergency call service set up to allow you to contact someone in the event of an emergency. If your ecommerce website, shopping cart, or any other critical service we provide is not functioning, simply call the number listed above and our emergency call service will contact an administrator to assist you.
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