Your customers may receive an error when they click “Send Order Secure” in the cart. The error usually reads “This page contains both secure and nonsecure items. Do you want to display the nonsecure items?”
It is a common misconception that when this error appears your information is now being passed unencrypted. The cart is still passing it’s information in an encrypted state. It’s merely a warning saying that there is an unsecure element on the page. To fix this, do the following:
- Locate the image that you’ve recently added to your checkout pages either through the Cart32 administration Appearance tab or on the Cart32 template file directly.
- Ensure that the image is in a directory that be reached via https://. Without this, it will still produce the warning. Any elements on the page (image, css, etc.), must be referenced securely, https://.
- If you’re hosted with Cart32 you can upload your file to your templates directory via FTP. Once uploaded, the image
- can be referenced as follows:
http://www.cart32hosting.com/yourclientcodehere-images/yourpicture.jpg (if you’re on Cart32Hosting)
If you don’t have FTP access or have forgotten, contact Cart32 Tech Support and we will get that set up.
- Also, keep in mind that you will need to change the URL for the image in the cart admin or wherever you made the change to begin with.
- Save your changes everywhere you’ve modified something and try placing another order.
If the error persists contact Cart32 Tech Support for further assistance.