Cart32 is able to send emails when certain events occur. Use the quick links below to find information about Cart32 emails.
In order for Cart32 to be able to send or receive any emails it must first know what email address you want to use for your business. This is often something like email@example.com or firstname.lastname@example.org. To set up which email address and mail server to use, follow these steps:
You will need to fill out the fields for 'Email User Name' and 'Email Password' if, and only if, your mail server requires SMTP Authentication. If your mail server does not use SMTP Authentication and you fill out these fields, your emails will fail to send. Customers using Cart32's mail server (mail.cart32.com) do not use SMTP Authentication.
After an order is placed Cart32 is able to send emails to both the customer and you, the client. To change whether or not these emails go out you simply follow these instructions:
By default the order emails that go out when an order is made are bland and basic. Many clients find it beneficial to modify the order emails to include extra information or styling. There are a few ways to do this, but the first thing to know is how you want your emails sent: Plain Text or HTML Formatted. Both formats have advantages and disadvantages. To select which method to use follow these easy steps:
If you wish to send emails in plain text (that is to say, just text, no mark up or graphics) you can do so. This feature is used by some clients because their customers will often times block the graphics and special mark up features of an HTML email. Plain text emails can be modified via 2 special template files called CustomerEmail.txt and ClientEmail.txt. These templates will dictate how the email looks to some extent. The CustomerEmail.txt file is the template used for the order email sent to the buyer, and the ClientEmail.txt is used for the order email sent to you, the seller. To modify either of these follow these instructions:
If you choose to send emails in HTML format you gain some control over the look of the email. Order emails sent in HTML format do not use a template file like the plain text ones do. Modifying the CustomerEmail.txt and/or ClientEmail.txt will have no effect on HTML order emails. If you use HTML order emails and want to customize them simply follow these instructions:
Cart32 can send a separate email informing the customer that an order has failed due to a declined credit card. To change this setting follow these instructions:
(Note: If you'd like to style the Failed CC message you can. Follow the instructions in this article for "How To Style/Customize Order Emails" to change things. If you use plain text, the template file is called CustomerEmailFailedCC.txt)
Cart32 is capable of sending out emails when the status of an order changes. Both the order statuses and order status emails are completely configurable.
By default Cart32 only has 4 order statuses (In Process, Shipped, Back Ordered, Canceled). These are controlled via a setting in the cart and can be changed or added to as you have need. Follow these instructions to find this setting and make changes:
Now whenever you search for orders (on the Orders -> Show Orders tab) your dropdown list for orders will have your new options.
Now that we've created some order statuses (or simply decided the current ones are sufficient), we can create emails that will go out any time an order is changed to a given status. To create an order status email follow these steps:
Repeat customers and word of mouth can often be one of the greatest sources of income for a company. For this reason, Cart32 has teamed up with Constant Contact to provide you with a great way to stay in touch with your customers!
Follow these steps to modify when and how an auto-download email is sent:
If you'd like to customize the auto download email appearance you can do this through the template files. Follow these quick instructions to get there:
If you find yourself needing to resend either the customer or client email for a given order you can do so easily using these steps:
Even though each client on a multi-client license of Cart32 can set up their own mail server, it is often beneficial to have a global mail server specified in the General Administration
Sometimes it may be necessary to pause the cart from sending any emails for a time. To do this, follow these steps:
By default Cart32 will queue up emails and send them out in batches. This setting can be changed to send emails immediately using these steps: