Support Options

Free Online Support Options

Cart32 Knowledgebase

Answers to common questions, errors, and more.

Getting Started Guide

Step-by-step instructions on getting started.

Free General Support

The support staff will take phone calls, chats, and e-mail messages for free on a first-available basis for those who qualify for free support.

Who qualifies for free general support:
  • Registered users of Cart32 (those who have purchased a Cart32 license within the past year).
  • Cart32 hosting customers (those who host their cart with Cart32).
  • Trial version users (those trying out Cart32).
Who does not qualify for free general support:
  • Cart32 license owners that purchased Cart32 over one year ago.
  • Customers who get Cart32 provided by their web host.

You must use one of the free online support options above, contact your web host for support, or purchase support.

Paid Support Plans

Per Incident Plan

Cart32 Per Incident Support is available for purchase for Cart32 users who do not qualify for Free Support or have special support needs not covered under Free Support. Per Incident Support can be purchased on a per hour basis. This plan is $49.95/incident.

Per Incident Support is ideal for:

  • Customers who get Cart32 through a reseller.
  • Registered users of Cart32 & Cart32 hosting customers with special needs.

By adding this item, you agree to the terms and conditions of Cart32 support.

Annual Plan

The Cart32 Annual Support plan is valid for one year from the date of purchase and includes the following: Cart32 support (via chat, email, and phone). This plan is $99/year. Per Incident Support can be purchased on a per hour basis. This plan is $49.95/incident.

Annual Support is ideal for:

  • Customers who get Cart32 through a reseller.

By adding this item, you agree to the terms and conditions of Cart32 support.

Extended License Support Plan

Cart32 Extended Support plan is valid for one year from the date of purchase and includes the following: Cart32 support (via chat, email, and phone), Cart32 license upgrades (if applicable), installation of the Cart32 software, installation of a Cart32 software upgrade, database repair, cart checkup, and priority support.

Extended Support is ideal for:

  • License Holders of Cart32 (those who have a Cart32 license over one year old).

By adding this item, you agree to the terms and conditions of Cart32 support.

Additional Support Options

In addition to Cart32 Support Plans, we also offer a variety of services to assist our clients with some common tasks, like upgrading, shipping setup, and payment methods. Most of these services do require an additional charge, but some of them are included in the Cart32 Extended Support Plan.

Cart32 also offers the ability to install / upgrade Cart32 for you on your servers. The price of this is $49.95. To do this, please add the following item to the cart:

  • Cart32 Installation / Upgrade

By adding this item, you agree to the terms and conditions of Cart32 support.

If you have any questions about our support plans, please contact us at support@cart32.com or by filling out our Contact Us form.

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